Questions and answers
- Were the letters written only for Jews?
No. The “Igrot Kodesh” series is for anyone. In the event that a non-Jew submits a request, he/she should write the father’s name and not the mother’s.
- What are the chances that problems will be resolved?
Since this isn’t a test and the answer received depends upon the person submitting the request, coupled with the fact that the Rebbe is a true prophet, success is guaranteed. Failure to receive an answer is unheard of.
- I’m not religious. Can I also use the “Igrot Kodesh”?
Yes. The Rebbe doesn’t differentiate between the religious and non-religious. A blessing is given regardless of affiliation.
- I didn’t understand. Who should I contact?
In instances when an answer received isn’t clear one should call or e-mail using the information on the site or go to a Chabad House nearest you.
- Is there confidentiality?
Yes. Privacy is guaranteed since no one receives the personal information, nor is the request stored once it’s sent. Furthermore, there’s no need to supply personal identification and as a result there’s no follow up.
- Do I need to pay for the service?
No. The “Igrot Kodesh” online service is provided by volunteers on site. On occasion the person submitting the request receives a blessing, as per the contents of the letter, in addition to a request to give charity. Any contribution is not intended for the Internet site or to those that run it. Instead, it should be given to any charitable cause for the poor, to a synagogue, to a yeshiva or to whatever cause as per the discretion of the sender.
- What should I do after I did what the Rebbe told me to do in the letter?
The only thing to do is to carry out the contents of the letter, thereby resolving the problem. There’s no reason to be a penitent (even though such a step is recommended). It’s important for questions/requests to be meaningful in order for the answer to be meaningful. Questions such as “Will I win the lottery” or similar questions are unacceptable, because submitting such a letter is comparable to meeting a tzaddik (a very righteous person) in person.
- What should I do if the “Igrot Kodesh” doesn’t help me?
Such a phenomenon is unknown. Perhaps the answer received wasn’t clear to the reader. It would therefore be suggestible to discuss the matter over the phone, via e-mail or by going to a Chabad House nearest you.